Privacy Policy

At PK Mart, your privacy and trust mean everything to us. We understand that your personal information is sensitive and that you expect transparency and security when shopping online. This Privacy Policy explains how we collect, use, share, and safeguard your personal information whenever you visit our website, make a purchase, or interact with our services.

We encourage you to read this policy carefully to understand how we handle your information responsibly and with care.

1. Our Commitment to Privacy

At PK Mart, we believe privacy is a fundamental right. We are fully dedicated to keeping your personal data confidential and using it only in ways that benefit you as our customer. Every measure we take—from secure payment gateways to encrypted communication—is done with your safety in mind.

We do not sell, rent, or misuse your data. Our promise is simple: your personal information stays private, protected, and respected at every stage of your shopping experience.

2. Information We Collect

We collect information only to enhance your experience and ensure smooth service delivery. This includes:

  • Personal Details: Your name, phone number, email address, billing and shipping address.

  • Payment Data: Partial payment card details, payment method, and transaction ID (we never store your complete card number or CVV).

  • Order Information: Products purchased, quantities, preferences, and delivery details.

  • Technical Data: IP address, browser version, operating system, device identifiers, and browsing behavior on our website.

  • Marketing Data: Your preferences regarding promotional emails, newsletter subscriptions, and campaign engagement.

  • Cookies and Analytics: We use cookies and analytics tools to personalize your experience, remember your cart, and improve site performance.

This data helps us create a faster, safer, and more convenient shopping experience for you.

3. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

  1. Order Processing & Delivery: To confirm your purchase, prepare your items, and deliver them to your address.

  2. Customer Service: To respond to your inquiries, handle returns, and provide after-sales support.

  3. Personalization: To show you relevant offers, recommended products, and a more tailored shopping experience.

  4. Marketing & Promotions: To send you offers, updates, and product information (only if you’ve opted in).

  5. Security & Fraud Prevention: To detect and prevent suspicious transactions or unauthorized access.

  6. Legal Compliance: To meet legal obligations, tax reporting, or other government requirements.

  7. Improvement of Our Store: To understand shopping patterns, website performance, and customer needs better.

Your data helps us provide services efficiently while continuously improving your shopping experience.

4. How We Protect Your Information

We take the protection of your data seriously and apply multiple layers of security. Our systems use:

  • SSL (Secure Socket Layer) Encryption: Ensures that all information transmitted between your browser and our servers is encrypted.

  • Secure Payment Gateways: Payments are processed through trusted third parties that comply with PCI-DSS (Payment Card Industry Data Security Standard).

  • Limited Data Access: Only authorized personnel can access your information for legitimate purposes.

  • Regular Security Audits: We monitor and test our systems regularly to identify and prevent potential vulnerabilities.

Despite these measures, no system is completely immune from risks. We encourage you to use strong passwords and sign out of your account after using public devices.

5. Sharing and Disclosure of Information

We never sell or rent your personal information. However, we may share data with trusted partners in limited circumstances:

  • Payment Processors: To process transactions securely.

  • Shipping Providers: To deliver your orders on time.

  • IT & Hosting Services: To maintain the performance and stability of our website.

  • Analytics Providers: To help us understand website performance and customer behavior.

  • Legal Authorities: When required by law or in response to valid legal requests.

All third-party service providers are required to maintain the confidentiality and integrity of your data, using it only for the services they provide on our behalf.

6. Cookies and Tracking Technologies

Cookies are small text files stored on your device to improve website functionality and remember your preferences.

We use cookies for:

  • Keeping track of your cart and saved items.

  • Remembering login sessions.

  • Understanding which pages or products are most popular.

  • Offering you personalized recommendations.

You can control or disable cookies through your browser settings. However, please note that some features of our site may not work properly without them.

7. Your Rights Over Your Data

You have full control over your personal information. Depending on your location and applicable laws, you may:

  • Request a copy of the personal data we hold about you.

  • Ask for corrections if your information is incomplete or inaccurate.

  • Request deletion of your data where applicable.

  • Withdraw consent for marketing communications at any time.

  • Object to data processing in certain circumstances.

To exercise these rights, please contact us at pkmart00@gmail.com. We’ll respond promptly to your request and ensure your privacy preferences are respected.

8. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes described in this policy. After that, we securely delete or anonymize data unless we’re required by law to retain it for a longer period (for instance, tax or accounting records).

Once your information is no longer needed, it is permanently deleted from our systems to prevent misuse or unauthorized access.

9. Email Marketing & Communication

If you subscribe to our newsletter or make a purchase, we may send you emails about new arrivals, sales, and exclusive promotions.

You can easily opt out of marketing emails by clicking “Unsubscribe” at the bottom of our emails. However, you will still receive transactional emails such as order confirmations, shipping updates, or payment receipts.

10. Children’s Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect or store information from minors. If we discover that we have unintentionally gathered personal information from a child, we will delete it immediately.

11. International Data Transfers

If you are visiting our website from outside Pakistan, please note that your information may be transferred to and processed in Pakistan, where data protection laws may differ from those in your country. We ensure all such transfers comply with applicable data protection standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations.
Whenever we update this document, we’ll revise the “Effective Date” at the top and post the new version on this page. We encourage you to review it regularly to stay informed about how we protect your information.

13. Contact Us

If you have questions, feedback, or complaints about how we handle your personal information, please reach out to us. We value transparency and are always ready to address your concerns.

📧 Email: pkmart00@gmail.com
🏬 Store Name: PK Mart

We appreciate your trust in us and promise to keep your data secure while providing you with the smoothest and safest shopping experience possible.